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Store Policies

What is your Return Policy?

We want you to love your purchase, but if an item fails to meet your expectations we will accept its return.

Bicycles must be returned to your Giant University City:

Bring your order, with proof of purchase. You may be eligible for a full refund of the purchase price, not including initial shipping and handling charges (S&H) plus any applicable tax, so long as any such bicycle is like-new and undamaged.

To make a return for a refund, please follow these guidelines:

  • Returns will be accepted within 14 days of invoice
  • Items must be in like-new, unused condition and undamaged
  • Proof of purchase is required
  • Credit will be issued to original credit card used for purchase

Items ineligible for return:

  • The item was not purchased from Giant University City
  • The item was invoiced more than 14 days ago
  • The item has been used
  • The item is not in new condition
  • The item was a close out item
  • The item was damaged by improper use or accident

Gear and Rider Apparel returns:

New, unused items are eligible for a refund within 60 days of purchase. Used items are eligible for an online store credit within 60 days of purchase.

To make a return for a refund, please follow these guidelines:

  • Returns will only be accepted within 60 days of purchase
  • Items must be in new, unused condition with all original, undamaged packaging
  • Proof of purchase is required
  • Credit will be issued to original credit card used for purchase

To make a return for an online store credit, please follow these guidelines:

  • Returns will only be accepted within 60 days of purchase
  • Proof of purchase is required
  • Used items must be cleaned prior to return

Items ineligible for return:

  • The item was not purchased from Giant University City
  • The item was purchased more than 60 days ago
  • The item was a close out item
  • The item was damaged by improper use or accident

Gear and Rider Apparel must be returned directly to Giant University City:
Please email giantuniversitycity@gmail.com with any questions, issues or concerns.  

You may be eligible for a full refund of the purchase price, not including initial S&H charges, plus any applicable tax, as long as new, unused items meet the refund eligibility terms above. You may be eligible for an online store credit equal to the purchase price, not including initial S&H charges, plus any applicable tax, as long as used items meet the online store credit eligibility terms above and are returned clean.

All returns:
Refunds, less original S&H, will be credited to the original credit card account used for purchase within 30 days after return is received. Online store credits, less original S&H, will be issued within 30 days after return is received.

If you have any questions regarding your purchase or its warranty, please email giantuniversitycity@gmail.com for assistance.

Warranty information

Bicycles:

If you need assistance regarding you bicycle's warranty, please take your bicycle to your local Authorized Giant retailer.

Gear:

Giant warranties all Giant-branded Gear against defects in materials and manufacturing for at least one year from the date of purchase. Giant Gear with longer warranty periods are as follows: Giant WheelSystems and Contact Switch Seatposts have a two year warranty from the date of purchase against defects in material and manufacturing. Giant trainers have a limited lifetime warranty against defects in material and manufacturing for as long as the original purchaser owns one.